1. Basic concepts and terms
  2. General conditions
  3. Order process
  4. Bonuses
  5. Units
  6. Goods delivery
  7. Payment for Goods
  8. Return of good quality Goods
  9. Персональні дані
  10. Miscellaneous

1. Basic concepts and terms

1.1. The Buyer (the consumer) - an individual who purchases, orders, uses or intends to purchase or order products for personal needs that are not directly related to the entrepreneurial activity or performance of the duties of an employee. Such an individual must have the necessary competence and powers to conclude contracts for the goods purchase or order.

1.2. The Organizer – Private Entrepreneur Artemenko Olena Viktorivna, acting on the basis of the Extract from the Unified State Register of Legal Entities and Private Entrepreneurs (number of record 2 415 000 0000 074295 dated 16.05.2016).

1.3. The Seller is a business entity that sells Goods according to the contract or offers them for sale. The seller may be the Organizer or the Partner.

1.4. The Partner is a business entity with which the Organizer has signed the appropriate contract that provides the possibility to sell the Goods in the Internet Shop.

1.5. The Participant is an individual (and a personal data subject) who has registered in and is a user of the TO-U mobile application or the Site.

1.6. The Online Store – is an online store hosted on the site , as well as in the TO-U mobile application. In this online shop the Goods, terms of the payment, delivery, return of these goods are presented, as well as offers of the Goods from the Organizer's Partners are shown. The Buyer can purchase the Goods from the Organizer's Partners by clicking on the selected offer on the Partner's website and confirming an order in accordance with the Partner's conditions.

1.7. The Goods - goods for electric cars, drivers, discounts, certificates, Partner's goods, clothing, accessories, and other groups of goods in the range, which is presented in the Online Store, the distance sale of which is not prohibited. The Seller gives the Buyer the opportunity to view images (photographs) of the Good, which are accompanied by information about the main characteristics of the product (name, country of origin, conditions of use, etc.).

1.8. The Reward - a product, service, or discount inserted in the Reward Directory at the time of exchange. The Reward Directory could be found in the TO-U mobile application or on the Site.

1.9. The Site is a website hosted on the Internet at

1.10. The Order is an appropriate expressed and confirmed Buyer’s will that is executed for conclusion of the contract of retail sale of the Goods offered by the Seller through the Online Store. In the case of payment for the Goods through an Online Store using a bank card, the completed and paid Order confirms that the sale contract was concluded.

1.11. The Delivery Service - third parties that provide services of the Goods delivery to the Buyer and the Goods return to the Seller.

1.12. The Bonus is a conditional quantity that Participants receive for taking certain actions in a mobile application (for example, for inviting friends to install the application; for check-in while charging an electric vehicle, etc.). The Participant can exchange Bonuses into the Reward. Bonuses are not converted into monetary currency and vice versa.

1.13. The Unit is a conditional quantity that the Participant can purchase for cash. Using units, the Participant (user) can pay for the electric vehicles charge, electric vehicle goods, etc.

1.14. The term "services" in the TO-U mobile application and on the Site means the possibility of receiving additional benefits from the Organizer.

2. General conditions

2.1. By ordering Goods on the Online Shop, the Buyer declares his full and unconditional consent to all the provisions and rules contained in these Rules.

2.2. The Organizer reserves the right to amend these Rules. Such changes come into force from the moment when the new version of the Rules is posted in the Online Shop, unless otherwise specified by the Rules themselves. The version posted on the Site and the Online Shop at the time of Goods purchase will be considered relevant and valid for the Buyer and the Seller.

2.3. The Buyer agrees to these Rules by performing the following mandatory actions:

  1. 2.3.1 Registration of the Goods order in accordance with the procedure provided for in Section 3 of these Rules.
  2. 2.3.2 Acceptance and approval by the Buyer of the terms and conditions set out in these Rules, which are made when placing the first order in the Online Store, by ticking the appropriate box:
    1. "I agree with the terms of the Online Shop, accept the provisions of the Privacy Policy, have familiarized myself with the Goods Purchase Rules and agree with them."

2.4 The duration of the offer to conclude a contract is limited by the seller"s inventory. The offer to conclude the contract within the limits of the current action is limited by the terms of its holding.

2.5 The Buyer (Consumer) must have the necessary capacity and the necessary powers to enter into the contract for the goods purchase. If the person places an order for the goods purchase, it is considered that he / she is familiar with this condition and approves that he / she has the necessary capacity to enter into the relevant contract.

2.6 The sales contract is concluded: in case of payment by credit card - from the moment of the Goods receipt by the Buyer, in case of payment by cash to the Delivery Service - from the moment of payment for the Goods and delivery to the Buyer by the Delivery Service.

2.7 The buyer can make purchases in the Partner"s online stores through the “Shop” section of the TO-U mobile application or website. In this case, the Buyer should go to the Partner"s online store from the “Shop” section of the TO-U mobile application or from the Site. When ordering goods from the Partner"s online store, the rules of Partner"s goods purchase are used, and they have to be placed on the website of the Partner"s online store. The Organizer is not responsible for the process of orders placing, purchase, delivery or return of the goods that have been purchased via Partner"s online store.

3. Order placement procedure

3.1 The Buyer may place the Order on his own in the Shop section of the TO-U mobile application or on the Site.

3.2 When placing an order, the Buyer must indicate the information which will be marked by the Organizer or Partner as a mandatory, including the first, middle and last name of the Buyer; the delivery address of the Order; the Buyer"s phone number, the Buyer"s email address.

3.3 In order to purchase goods, the Buyer must click on the "Order" button. Completion of the order is confirmed by clicking on the "Buy / Purchase" button and marking that the Buyer confirms his agreement to all the terms and conditions set out in these Rules.

3.4 The order is considered completed and is undertaken by the Seller after the Buyer has completed the following obligatory actions:

  • completion of all Order placement stages for Goods placed on the Seller"s website, and
  • Buyer"s acceptance and approval of the conditions established by these Rules, which is carried out at the time of registration on the Seller"s website, by ticking the appropriate box: I agree with the terms of the Online Shop, accept the provisions of the Privacy Policy, have familiarized myself with the Goods Purchase Rules and agree with them.

3.5 After placing an order for the Goods, the Seller"s manager contacts the Buyer by the phone number provided by the Buyer at the time of Order placing. The Seller’s Manager specifies the Order information with the Buyer and sends the Order.

3.6 If the Goods is the subject of promotion, discount or any other preferential terms of Goods receipt, the Seller"s manager notifies the Buyer. If the use of promotion, discount or other preferential terms for the Goods purchase requires the Buyer to enter a personal promo-code, then the Buyer must indicate this promo-code in the appropriate box when placing the Order.

3.7 At any time, in the Order placing process, the Buyer has the right to refuse the Order by exiting the Order page. To exit the Order page one must click the return button to the previous page. Incomplete Order is not considered placed and is not accepted by the Seller for performing.

3.8 The Buyer may cancel the Order completely or partly at any time until the Order delivery (dispatch) to the Buyer, with prior notice to the Seller via feedback form.

3.9 Upon completion of the Order placing, an email confirming the Order acceptance is sent to the Buyer"s e-mail address or telephone number, indicating the name of the selected Goods and the total amount of the Order. If the Seller does not have the required Goods quantity in stock, the Seller informs the Buyer about this by sending an e-mail. The Buyer has the right to agree to accept the Goods in the quantity available or to cancel this item from the Order by notifying the Seller via feedback form. If the Buyer does not receive a response within 24 hours, the Seller has the right to cancel these Goods from the Order.

3.10 The Seller has the right to refuse to conclude the contract and place the Order, if the Buyer already has placed but not received Orders.

4. Bonuses

4.1 The Participant is credited with bonuses for the purchase of Partners" goods on the Internet.

4.2 To get bonuses when purchasing Partners" goods on the Internet, the Participant must go to the Partner"s website from the “Shop” section of the TO-U mobile application or the Site.

4.3 Bonuses may also be credited for the Participant’s activity in the TO-U mobile application, for example by inviting friends to install the application; for check-in when charging an electric vehicle, for purchasing Goods from a Partner, etc. The list of actions for which the Participant will get bonuses is in the FAQ section. The current balance of Participant’s bonuses will be displayed in the Shop section of the mobile app or the Site.

4.4 Bonuses for the purchase are credited to the Participant’s account within 40 days after payment and receipt of the Order by the Participant, unless otherwise provided by the rules (conditions) of particular promotions (offers) within the Partner Program.

4.5 When making a purchase, the Participant must make sure that Adblock or any other type of ad blocking is deactivated (since they may block the data transfer from the To-U mobile application to the Online Shop and, consequently, will not allow to charge bonuses or units for purchases made), and when placing an order, to not open other websites containing banner ads.

4.6 Bonuses will be charged only if the purchase is completed immediately after going to the Partner"s online store via the "Shop" section of the TO-U mobile application or the Site, unless otherwise provided by the Partner Program.

4.7 The Participant may exchange bonuses received for the Reward, including a discount on the Organizer’s or Partner`s goods / service; souvenirs; Organizer’s or Partner’s additional service.

4.8 If the Participant chooses to exchange bonuses for souvenirs, after registration and confirmation of the choice, the Organizer’s manager should call the Participant within the next three working days to clarify the details of the shipment, and send the selected products to the Participant within a reasonable time.

4.9 Rewards

  1. 4.9.1 Rewards are not exchangeable or refundable.
  2. 4.9.2 Rewards may be handed over / delivered only within the territory of Ukraine.
  3. 4.9.3 Upon receipt of the Reward (goods), the Participant should immediately check if it is undamaged and complies with the order. The Participant must immediately notify the post office or the courier of any noticeable damage to the Reward, or if the Reward does not comply with the Order, and the courier or the post office worker will register a report on the damage to the damaged Reward.
  4. 4.9.4 The Organizer has the right to make changes to the Rewards catalog (in particular, the number of Rewards available for exchange or the type of Rewards available) without notifying the Participants of these changes.

4.10 The Seller places information about a different procedure of charging of Bonuses and Units than specified in these Rules in the "Shop" regarding the Partner for whom such this Bonus and Units charging procedure applies.

5. Units

5.1 Units are charged as follows: the Participant buys units in the “Shop” at the price indicated in the “Shop”. After purchasing units and debiting funds from the Participant’s account, the Seller should charge the purchased amount of units to the Participant’s account within one working day.

5.2 The Participant can use the units to pay for charging at a paid charging station, goods for electric vehicle drivers etc. Units are charged off after performing actions using the Units. Units are not converted to monetary units.

5.3 Units may be paid in Ukrainian Hryvnias, US Dollars or EURO. In case of payment in USD or EURO, the conversion will be carried at the official hryvnia exchange rate. If the conversion of the monetary amount due to payment contains fractional thousandths, the amount is rounded up to the hundredth.

5.4 Units can be returned (transfered into money in the Participant’s account) within 30 calendar days from the moment of accrual.

5.4 In order to return units the Participant must send a request, specifying the amount of units he|she want to be returned, to Within 10 working days the request shall be considered by the Organizer and a refund shall be made, if there are grounds for returning.

5.6 Units are refunded in the currency in which they were originally paid.

6. Goods delivery

6.1. Delivery of the Goods ordered in the Online Store on the corresponding website is performed on the territory of Ukraine by Delivery Services (postal and courier services) with which the Seller has concluded contracts.

6.2 Upon completion of the Order, the Buyer receives an information about the estimated Order delivery time by e-mail or phone. The delivery time depends on the availability of the ordered Goods on the Seller’s stock, on the delivery method, the time required for the order processing, but in any case it will not exceed 30 (thirty) calendar days from the moment of ordering by the Buyer. In the case of absence of the ordered Goods on the Seller’s stock, the impossibility of timely delivery of the Goods, the Seller will inform the Buyer of the need to increase the delivery time by the appropriate number of days.

6.3 The rules of receipt / delivery of the Goods are governed by the relevant provisions of the Delivery Services.

6.4 The date of the Goods receipt is the date of signinig by the Buyer of the supporting documents confirming the fact of receipt of the Goods by the Buyer.

7. Payment for the Goods

7.1. The price of the Goods is stated in the Online Shop in the Goods description. The price is indicated in UAH or units. All Goods prices include the added value tax. The prices of the Goods indicated on the Online Shop may be changed unilaterally by the Seller till the moment of Order placing. In the Order process, at the stage of payment for Goods, the Buyer provides payment for the Goods at the price indicated on the Online Shop.

7.2 The cost of the Reward (including discounts or additional services) is indicated in bonuses. Bonuses are not converted into monetary units and vice versa.

7.3 Detailed information on payment for the Goods, including payment methods, is provided in the section “Payment for the Goods”.

7.4 Features of Payment for Goods by paycards:

  1. 7.4.1 Transactions with paycards should be made in accordance with the National Bank of Ukraine Board Decree “On transactions using electronic payment methods” dated 05.11.2014 № 705.
  2. 7.4.2 In case the Bank for some reason refused to conduct the transaction with the Buyer`s payment card, the Seller may ask for verifying the card details or provide the details of another valid Buyer`s card.

7.5 In case of payment for the Goods in cash, the payment should be provided to the courier at the time of Order delivery to the Buyer with a corresponding check.

7.6 According to the National Bank of Ukraine Board Decree “On ratification of the Regulation on conducting cash operations in national currency in Ukraine” dated 29.12.2017 No. 148 it is allowed to individuals to perform payments in cash for one or more payment documents up to 50000,00 (fifty thousand) UAH a day in total.

7.7 The cost of delivery is calculated individually, taking into account the weight, place and method of delivery, and is indicated at the last stage of the Order placement.

8. Return of proper quality Goods

8.1 The Buyer has the right to terminate the contract concluded with the Seller and return the Goods of proper quality within 14 (fourteen) calendar days from the moment of the Goods receipt.

8.2 Return of the Goods of proper quality is possible only if the Goods were not used and if their marketable state, consumer properties, seals, labels, as well as a settlement document confirming the fact and conditions of purchase of the relevant Product (invoice, fiscal check, merchandise check, etc). The product must be returned in its original packaging (or other appropriate packaging to eliminate the possibility of damage during shipment). The goods are returned by the relevant delivery services: Nova Poshta, Meest Express, UkrPoshta.

8.3 If the Buyer refuses the Goods of the proper quality, the Seller shall return to the Buyer the value of the Goods (money paid for the Goods). The Seller shall transfer the money no later than 15 (fifteen) business days after receiving the Goods returned by the Buyer.

8.4 The following mandatory steps are required to make a return to the Buyer:

  1. ✓ contact customer support through the TO-U mobile application or the Site
  2. ✓ attach to the shipment the returned Goods and the completed Return Application Form
  3. ✓ when sending the Goods, use the original packaging in which the Goods were received
  4. ✓ when returning the Goods through the Delivery Dervices (mail, courier service), the Goods must be sent to the address indicated by the Seller after the Buyer`s request for the return of the Goods.

8.5 The Buyer shall not have the right to refuse the Goods of proper quality which are not subject to exchange (return) according to the List of the goods of proper quality which are not subject to exchange (return) approved by the Cabinet of Ministers Decree No. 172 of 19.03.1994. In particular, such goods include perfume and cosmetic products, feather-down products, underwear, swimwear, hosiery.

8.6 The Buyer has the right to return the Goods of improper quality to the Seller. The return the Goods of improper quality is at the Seller`s expense. Upon return of the Goods due to improper quality, in case of doubt arising from the Seller that the defects are caused by the manufacturer`s fault (manufacturing defect, adulterated goods), the Seller may carry out the examination of the Goods at his own expense in accordance with the provisions established by the legislation of Ukraine. If as a result of the Goods examination it is established that its failure has arisen as a result of circumstances beyond the responsibility of the Seller, the Buyer is obliged to reimburse the Seller’s expenses for carrying out the examination, as well as the expenses for storage and transportation of the Goods related to it.

8.7 The money should be refunded in the same method the Buyer used to pay for the Goods. In the case of payment for the Goods in cash in the Goods Delivery Service, the money is returned to the client`s payment account.

9. Personal data

9.1 When registering in the Seller`s mobile application or on the Site, when performing the Goods Order, the Buyer consents to the collection and processing of his personal data (collection, registration, accumulation, storage, adaptation, change, renewal, use, sharing, impersonation, destruction) when placing the Goods Order by marking the checkbox:

  1. ✓ I consent to collection and processing (collection, registration, accumulation, storage, adaptation, modification, renewal, use, sharing, impersonation, destruction) of my personal data, namely: last name, first name, middle name, email, phone number, address, date of birth and other data which is necessary for the implementation of the Buyer-Seller relationship, consumer rights protection, advertising and marketing research, and I consent to the transmission of my data by post and courier services deliveries that deliver the ordered Goods, and to other third parties involved by the Seller to ensure the proper performance of the Seller`s liability. This provision is valid without limitation.

9.2 The permission to process personal data is voluntary. The lack of permission to process personal data does not allow the processing of the Goods Order.

9.3 The owner or the manager of the personal data is obliged to make changes to the personal data as required by the Buyer.

9.4 The Buyer has the right to withdraw consent to processing of his personal data by sending a written notice to the Seller.

9.5 The primary source of information about the Buyer is data that is directly and voluntarily provided by the person about himself.

9.6 Personal information is provided by the Buyer for the following purposes:

  1. ✓ registration/authorization of the Buyer on the Site/mobile application to place an order, conclude a contract of distant sales of the Goods, including receiving mailing information
  2. ✓ the Seller’s fulfillment of the terms of the contract of distant sales of goods, including the delivery of the ordered Goods to the Buyer
  3. ✓ obtaining reference information, promotional information (promotional newsletters) about goods, discounts, sales, promotions performed by the Seller, provided that the Buyer agrees to this by putting a mark in a special column when purchasing Goods on the Online Shop
  4. ✓ contacting the Buyer, including sending messages, inquiries regarding the use of the Online Shop, processing the Buyer’s requests
  5. ✓ collection and processing of statistical information by the Seller and performing market research, evaluation and analysis of the Online Shop
  6. ✓ for processing and receiving payments from the Buyer, billing, issuing settlement and other forwarding documents
  7. ✓ to recover Passwords, Buyer information
  8. ✓ to collect other information that is necessary for the proper implementation of the sales relationship between the Seller and the Buyer
  9. ✓ to provide effective customer and technical support in case of problems related to the use of the Online Shop
  10. ✓ to confirm the accuracy and completeness of personal data provided by the Buyer
  11. ✓ to create a Buyer’s account for the purpose of placing orders for Goods and making Purchases.

9.7 The processing and protection of personal data is carried out in accordance with the provisions of the Convention on the Protection of Individuals with regard to Automatic Processing of Personal Data (signed in Strasbourg on 28.01.1981), the Act of Ukraine “On Personal Data Protection”.

9.8 The Seller and third parties he involved are committed to maintaining the privacy of personal data, ensuring their security during processing and taking measures to protect personal data from unauthorized access, unauthorized processing, accidental loss or destruction. The Seller and any third parties he involved shall not have the right to use the Buyer`s personal data and in any way transfer the personal data received to any third parties for purposes other than those specified in this Section. The Seller will store the collected personal data for the period necessary to fulfill the purpose (-es) of the processing defined in this Section and will destroy the personal data after reaching the processing purposes and in other cases, taking into account the requirements of the current legislation.

9.9 The Seller undertakes to maintain the confidentiality of the Buyer`s personal data, as well as other information of the Buyer, that became known to the Seller as a result of the implementation of the provisions of these Rules, except where such information:

  • is publicly available
  • disclosed with the Buyer`s permission
  • requires disclosure in cases established by law and/or when requests are received from authorized public authorities.

9.10 Seller may use the “cookies” technology. “Cookies” do not contain confidential information and are not transmitted to third parties.

9.11 The Seller receives information about the IP addresses of his visitors. This information is not used to identify the Buyer, but is used to identify and resolve technical issues and for other statistical and security purposes.

10. Miscellaneous

10.1 In case of the Buyer’s questions and claims, he must contact the Customer Service through the Feedback form on the TO-U mobile application or on the Site.

10.2 In case when any part or provision of these Rules is found to be unlawful, invalid or unenforceable, such part or provision are deemed to be autonomous from these Rules and will not affect the validity and enforceability of all other provisions.